Privacy Policy

Effective Date: May 16, 2025

Welcome to Lutrog (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://lutrog.com and use our services, including any forms you submit.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

Contact Information: such as your name, email address, phone number, and mailing address when you fill out forms (e.g., request a quote, contact us).
Usage Data: including IP address, browser type, pages visited, and interaction with our site collected automatically through cookies and tracking technologies.
Communication Data: any messages or inquiries you send us through email or contact forms.
Device and Location Data: to help customize your experience and comply with applicable laws.

2. How We Collect Information

Directly from you: when you provide your data by filling out forms, subscribing to newsletters, or contacting us.
Automatically: through cookies and similar tracking technologies as you browse our site.
Third-Party Sources: only when you have given consent or as required by law (e.g., analytics providers).

3. Use of Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support.
Provide, operate, and maintain our website and services.
Send you updates, promotional materials, and marketing communications (only if you have opted in).
Improve our website and personalize your user experience.
Comply with legal obligations and enforce our terms.
Analyze website usage to better understand our audience.
Facilitate the delivery and measurement of advertisements in compliance with Google and Microsoft Ads policies.

4. Legal Basis for Processing Personal Data

Depending on your location, our legal basis for processing your personal information may include:

Your consent to receive communications.
Performance of a contract (e.g., providing services you request).
Compliance with legal obligations.
Our legitimate interests in improving services and ensuring security.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: third parties who help us operate the website, provide services, or analyze data (e.g., hosting providers, analytics services, email platforms).
Advertising Partners: such as Google Ads and Microsoft Advertising, for ad delivery and measurement while respecting your privacy.
Legal Authorities: if required by law or to protect our rights.
Business Transfers: in the event of a merger, acquisition, or sale of assets.

All partners are required to protect your information in accordance with this policy and applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics. Cookies may be:

Essential Cookies: necessary for website functionality.
Performance Cookies: to collect information on site usage.
Advertising Cookies: to deliver relevant ads and measure their effectiveness.

You can control cookie preferences via your browser settings. For more information, see our Cookie Policy [link to cookie policy if any].

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent to marketing communications at any time.
Object to or restrict processing of your data.
Receive your data in a portable format.
File a complaint with a data protection authority.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lutrog
Address: 363 Acadia Dr SE, Calgary, AB T2J 0A6, Canada
Phone: +1 403-702-8408
Email: [email protected]
Website: https://lutrog.com